This is the video everybody’s been talking about, of a man being dragged off the plane for his refusal to leave due to their not being enough seats for a United personnel to be aboard. This led Dr. David Dao bloodied and, rightfully, embarrassed. After just apologizing for having to re-accommodate people, United CEO, Oscar Munoz, responded with this.
“This situation was unfortunately compounded when one of the passengers we politely asked to deplane refused, and it became necessary to contact Chicago Aviation Security Officers to help. While I deeply regret this situation arose, I also emphatically stand behind all of you, and I want to commend you for continuing to go above and beyond to ensure we fly right.”
Surely there could be more to this story than what we saw, but let’s face it, video is way more convincing than a person’s word.